RURAL PHONE SURAKSHA

CLAIM PROCEDURE

In the event of loss insured or beneficiary is required to do following steps:-

An immediate intimation (not later than 48 hours from the date and time of loss) about loss should be given to the insurer or administrator by opting any of the below options:

(i)        By calling the helpline (022-28717171 / 022-62456666)

(ii)       By sending SMS to 52040 with the format (`SAAR <registered mobile no>'). You will receive a call back within 24 hours

(iii)      By sending email to BAARggenerai.bajajaiiianz.co.in

(iv)      Or visiting web page www.baar.in

On the basis of your call administrator will guide you a further course of action.

The claimant will be directed to the registered/preferred workshop for repair of the handset in case of partial loss.

Claim Settlement:

·        Claim settlement should be only self-repair by the customer at authorized service center only.

·        All required document for the process of claim settlement will be as per the list below.

FOR DAMAGE CLAIM:

·        The event needs to be notified to the administrator with proximate cause or reason of loss within 48 hours of the incident.

·        Duly filled & signed Claim Form.

·        If the damaged handset is beyond economical repair, same to be certified by the authorized service center that the handset is beyond repair.

·        3 photos of damage handset (1 photo showing IMEI No. and other 2 showing damage)

·        ID proof of Mobile purchaser

·        NEFT form and Cancelled Cheque.

·        On receiving the above document decision on admissibility of the claim and quantum, will be communicated to the client by mail or telephonic within 48 hours of receipt of the document.

Do not get the damaged insured equipment repaired unless intimated over helpline of administrator & further authorized by the insurer. The claim may get prejudiced in case Handsets/laptops are repaired at Non-authorized Service Centres or without prior approval of Administrator.

If the claim is approved on repair basis

·        Claim Form

·        3 photos of damage handset ( 1 photo showing IMEI No. and other 2 showing damage) ID proof of Mobile purchaser

·        Invoice of repair from Service center for the repaired handset.

If the claim is approved on a total loss basis

·        The event needs to be notified to the administrator with proximate cause or reason of loss within 48 hours of the incident.

·        Duly filled & signed Claim Form

·        If the damaged handset is beyond economical repair, same to be certified by the authorized service center that the handset is beyond repair.

·        Invoice of mobile handset

·        3 photos of damage handset (1 photo showing IMEI No. and other 2 showing damage)

·          ID proof of Mobile purchaser

·          Damage equipment

ALL COMPLETED CLAIM DOCUMENTS TO BE SUBMITTED WITHIN 15 DAYS.